How often should janitorial service visit?
There is no single right frequency. It depends on how many people use the space, how many washrooms and kitchens there are, and whether the public comes in. A rough guide:
| Type of space | Usual frequency | Why |
|---|---|---|
| Retail stores and showrooms | Every day the store is open | Customer-facing floors and washrooms are judged on every visit |
| Medical and dental clinics | Every day the clinic is open | Waiting rooms and washrooms see the public all day |
| Busy offices | Nightly, Monday to Friday | Kitchens, washrooms and trash fill up daily |
| Small or quiet offices | Two or three evenings a week | Less traffic; washrooms and kitchens still need regular attention |
| Condo and multi-tenant common areas | Several times a week, or daily for lobbies | Entrances and elevators carry the whole building’s traffic |
Frequency is set task by task, not as one number. A small office might have its washrooms and kitchen done three times a week and its glass every second week. Whatever is agreed at the walkthrough is written into the proposal, so both sides know what each visit includes, and the same crew works to it from the first visit. The steps from first call to first visit are set out on how we work.
How do janitorial services differ by building?
Offices. Desks, kitchens, washrooms and meeting rooms, done after staff leave. Our office cleaning page sets out the office routine in detail.
Retail stores and showrooms. Entrances and sales floors first, because that is what customers see. Crews are trained to work around displays and stock without rearranging them.
Medical and dental clinics. Waiting rooms, treatment areas and washrooms cleaned after the last patient, with attention to cross-contamination. Our page on medical and dental clinic cleaning explains what changes.
Condominiums and multi-tenant buildings. Lobbies, corridors, elevators, amenity rooms and garbage rooms on a schedule agreed with the property manager. See property management and condo cleaning.
Industrial buildings. The washrooms, lunchrooms, locker rooms and offices attached to a plant or warehouse, on the same contract as the floor work. See industrial and warehouse cleaning.
Janitorial services or commercial cleaning?
The two terms overlap. Janitorial services are the recurring upkeep. Commercial cleaning is the wider term: it includes janitorial work and also the periodic and one-off jobs routine cleaning does not cover, such as stripping and waxing floors, carpet extraction, deep cleans and post-construction clean-up. Most buildings need both, and most of our contracts include both: janitorial service on a fixed schedule, with periodic work planned through the year.
Who does the work, and when?
Evergreen Office Cleaning works from one office, at 243 Queen St W in Toronto, and its crews travel to clients across Toronto and the GTA. Visits happen after hours or at weekends, and the same crew comes back to the same building every time, so the space is ready each morning without anyone having to ask. One account executive is your contact for changes, inspections and extra work. Our crews are covered by WSIB Ontario and by liability insurance, the company is bonded, and staff are background-screened before they hold a key to anyone’s building.
Which cleaning products does Evergreen use?
Evergreen Office Cleaning uses Armstrong Manufacturing’s ProSeries Green line: products third-party certified to UL Environment (ECOLOGO) standards, fragrance-free and free of VOCs, chosen so they do not leave residue in the air your staff breathe. More on our green cleaning products page.